ITU is committed to providing reliable and trustworthy digital services for all those around the world who rely on them to continue to work, study, care for others, and keep in touch with loved ones. ITU is committed to continuing to leverage ICTs to help defeat COVID-19.

International Telecommunication Union

Geneva, Switzerland
International or regional organization
Established : 1865
Education and COVID-19 Response

Support the equitable continuation of learning
During the COVID-19 pandemic
Ensure a full and fair return to education
Following the pandemic
Strengthen learning systems
For the future
Close digital divides and enhance connectivity for education

The COVID-19 pandemic has brought the digital divide issue into an extreme contrast. As those with good connectivity are able to continue to work and learn, the ones without, or who depend fully on the analogue world, are left out. The latter have become more vulnerable to all of the emergent shocks of the new reality that we find ourselves in.

The GIGA approach and methodology (map, connect, finance and empower) are directly applicable to challenges that countries are facing as a result of the COVID-19 crisis. GIGA is drawing on the experiences of over 70 experts from the Broadband Commission Working Group on School Connectivity to develop new partnerships and work with governments to ensure that connectivity is maintained and learning never stops, so that every child continues to be equipped with the digital public goods they need, and empowered to shape the future they want.

Regional Focus


Member Video

The International Telecommunication Union (ITU) is committed to ensuring all the people of the world are connected irrespective of they live, using whatever means available. The ITU in its works also protects and supports everyone's right to communicate.

ITU has in place projects to ensure that all people can be empowered equally to benefit from available opportunities. The GIGA, an initiative launched by UNICEF and ITU to connect every school to the Internet and every young person to information, opportunity and choice. Various aspects of GIGA have been accelerated including key connectivity initiatives, with a focus on providing connectivity and necessary services to 11 high-impact countries in the months between April and September. Focus will also be on critical software and content to identify, strengthen, and scale proven and new innovations in software and learning system; Broadband Connectivity - to map unserved schools and galvanize new financing programs and promoting Digital Financial Services .

Additionally, ITU prioritizes the broad learning needs and opportunities of its membership. It is in this context that the ITU Academy was established to deliver training, either by ITU itself or its training partners.

Action areas

Learner Wellbeing

Learning opportunities

Universal Connectivity

Strengthen infrastructure to expand the reach of connectivity

Digital Learning Content

Establish and expand repositories of learning resources

Capacity Development

Capacity development to support distance learning
Capacity development to strengthen system resilience and response to future shocks

Primary Contact

Ms. Rachel Alwala

Coordination Officer

Senior Contact

Ms. Doreen Bogdan-Martin

BDT Director