UNRWA is committed to ensuring that all Palestine refugee children continue to have access to inclusive, equitable, safe, and quality education and psychosocial support may it be face-to-face, remotely, or in a hybrid modality, including during times of crisis, conflict, or pandemic.

United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA)

Amman, Jordan
International or regional organization
Established : 1949
Education and COVID-19 Response


Support the equitable continuation of learning
During the COVID-19 pandemic
Ensure a full and fair return to education
Following the pandemic
Strengthen learning systems
For the future
Close digital divides and enhance connectivity for education

As part of its Education in Emergencies Programme, UNRWA developed in 2021 a Digital Learning Platform. The Platform functions as the one and only place that offers students safe and easy access to learning materials that the Agency developed to complement host-country textbooks and facilitate learning during school closures or periods of hybrid learning. The materials are designed to be supportive of students’ protection and psychosocial wellbeing. It facilitates accessibility for all children, including children with disabilities, from a wide range of devices, including PCs, smartphones and tablets. The Platform has built-in child safety features, including an integrated page dedicated to staying safe online. It also provides access to guidance materials for parents in their effort to support children during remote learning periods. The Agency is also committed to ensure that all vulnerable students are supported with corresponding technical devices and connectivity that facilitate their access to the Platform.

Regional Focus

Middle East

Countries of Interest

Palestine, Lebanon, Syrian Arab Republic, Jordan


UNRWA is a United Nations Agency established in 1949 and mandated to provide assistance and protection through the delivery of services to Palestine refugees registered with the Agency in Jordan, Lebanon, Syria, the West Bank, including East Jerusalem, and the Gaza Strip, pending a just solution to their plight. UNRWA is committed to the provision of quality, inclusive, and equitable education to over 500,000 students in its 710 schools, eight vocational centers, and two Education Science Faculties.

The UNESCO-UNRWA Education Programme has worked for over seven decades to ensure that Palestine refugee children’s right to education is guaranteed through access to quality education including during emergencies. As the COVID-19 pandemic remains highly unpredictable, and the regional context volatile, the Agency reconceptualized its renowned Education in Emergencies Programme with a focus on school health protocols, the establishment of an Agency-wide Digital Learning Platform that supports student remote learning, and continued Psycho-social support to students remotely.

UNRWA has joined the Coalition in view of mitigating COVID-19 impact on learning through sharing of long-standing expertise in the provision of education in emergencies with other members, as well as, of access to learning materials, via its Digital Learning Platform, with all interested students.

Action areas

Learner Wellbeing

Learning opportunities
Social and emotional support

Universal Connectivity

Provide free or discounted connectivity for learners and teachers
Distribute hardware and relevant software to disadvantaged learners and teachers

Digital Learning Content

Develop or provide free and contextually appropriate learning content
Build or strengthen learning platforms

Capacity Development

Capacity development to strengthen system resilience and response to future shocks

Advocacy and Communication

Back-to-school campaigns

Primary Contact

Ms. Frosse Dabit

Senior Education Programme Specialist

Senior Contact

Mr. Moritz Bilagher

Acting Director of Education